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WORST CUSTOMER SERVICE/ THEY LIE ABOUT QUOTED RATES!

Called reservations and the representative gave me a rate of $24.96 plus .79 cents per mile. Thought the rate was great and booked it. (Never got an e-mail confirmation or was not able to check the reservation online with the confirmation given to me) If the rate had been higher, I would have gone somewhere else. Picked up the truck, the clerk did not go over the rates with me but I signed the paper in a rush because we had been there for over 20 minutes just to pick up the truck, it was raining and it was moving day. Dropped off the truck during closed hours. Called the next day to find out the final charge, they had charged me $29.97 per day plus .99 cents per mile. For some MAGICAL reason they couldn't find that I was quoted a lower rate.

Awful service!

Go to U-Haul!

!

Review about: Budget Truck Rental Truck Rental.

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Full refund.

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