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Rented a 16' truck and trailer that was dirty and had many problems. Nov 9 rented from salem oregon and drove to las vegas nv nov 12 of 2018. It took over an hour to clean the cab of the truck to even feel like you wouldnt catch anything. Cigarette butts and ashes in...
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Company wrote 0 private or public responses to the review from Nov 29.
1.0
#1410870
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Budget Truck Rental - Would not rent from this place

I had an appointment with a confirmation number to pick up a truck. I showed up and the shop was close. The shop closed over an hour early. I attempted to change the date due to the shop closing early and was told that I could not change the date. They wouldn't even attempt to help out. I would not recommend doing business with Budget Rent a Truck at all.
Company wrote 0 private or public responses to the review from Nov 29.
1.3
Details
Billing Practices
Customer service
Discounts and Special Offers
Price Affordability
Reliability
Website
I liked
  • Website
I didn't like
  • Customer service
#1410607
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Budget Truck and Rental should be out of business. I implore those reading this review to never use Budget. You are INFINITELY better off using Penske (for a cheaper option) or using the reliable UHaul. Let me go into a little bit of detail.. I booked a truck through...
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Company wrote 0 private or public responses to the review from Nov 12.
1.2
I didn't like
  • Charges that were not appropriate
  • Agent interactions
  • Smell
#1398686
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Budget Truck Rental - Bad tires and check engine light on for 1800 mile trip acros

It was horrible. They don’t keep their word. They told me they would contact me 24-48 hrs after my bad experience and I still haven’t heard from them. I might have to take further actions. Cannot recommend them.
Company wrote 0 private or public responses to the review from Nov 08.
#1396181
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We rented a one way moving van in Tucson to move to ShowLow. Since budget is only in major large US cities we had to return the truck to Phoenix which was an extra 8 hours of our day and a lot of extra gas plus since the wrecking yard (authorized rental location) that...
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Company wrote 0 private or public responses to the review from Nov 07.
1.3
#1395582
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I rented a truck from Budget Rental truck on Oct 19, 2018 in Richmond VA. When I arrived home discovered that there was no loading ramp. I loaded the truck and proceeded to traveled to NC. I had three people helping me load the truck and noticed the ramp was missing as...
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Company wrote 0 private or public responses to the review from Oct 26.
4.6
I liked
  • Vehicle quailty was adequate
I didn't like
  • Customer service
#1389191
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Budget Truck Rental - Beware

The worse company especially customer service that I have ever had to deal with , they are thieves
Company wrote 0 private or public responses to the review from Oct 10.
1.0
Details
Location
#1378304
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Budget Truck Rental - Complain to consumer protection agency

This company has to be the worst I ve ever dealt with and they know this but don't care they don't care that they have unhappy customers that they rip people off they lie and steal but don't care they will continue to do this to people unless they start having consequences , so people turn them in make formal complaints until they face consequences then maybe they LL stop
Company wrote 0 private or public responses to the review from Oct 10.
1.0
Details
Insurance Quality
Location
#1378295
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UHaul saved my butt!! I had a Budget truck rented for my move and when I went to pick it up they refused to give me the truck on the lot which I reserved because they were saving it for a reservation for the following day. I had a confirmed reservation for almost a...
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Company wrote 0 public responses to the review from Oct 01.
#1370097
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Contact Budget Truck Rental

Mailing Address:
Avis Budget Group, LLC
6 Sylvan Way
Parsippany, New Jersey 07054
United States
Phone:
(800) 462-8343
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I'm moving and made a truck reservation (pick-up in Nanuet, NY). Two days later the location employee called me to inform me that due to a lack of inventory they will not have the truck I reserved and to call their 1-800 number. I did as instructed and spoke to an...
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Company wrote 0 private or public responses to the review from Sep 28.
#1368537
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