We reserved a moving truck online for a move across 4 states, on a Monday; called to make sure of the reservation on Friday, flew in and went to pick up the truck and they didn't have one! The nearest was an hour away and we were told we could go pick it up if we wanted.
UUUUM, no thank you!! When I called the 800 number, I was told they would have to get a manager to call me back and then decide if someone could drive the truck to original location; but, that could take up to 2 hours to get a response! Time crunch people!!!
Some of us don't have the luxury of extended time off of work! Thanks for nothing...
Went down the road to UHAUL - got a truck for less and learned to not use Budget again!
Product or Service Mentioned: Budget Truck Rental Truck Rental Booking.
Reason of review: Problem with delivery.
Monetary Loss: $1000.
Preferred solution: pay for the move!.
I didn't like: No truck when i showed up with reservation, Customer service, Breach of contract.