I made a reservation with Budget, received a confirmation number and the day (today) I went to pick up the truck I was told "we're an independent contractor and we don't have any trucks" when I said I had a confirmation number I was told "oh, budget over books trucks thinking people won't show up".I told them I had this move all set up for today and without a truck I was screwed, to which I heard "Dels Truck rental is down the street, maybe they can help you".
I contacted customer service and was told they would need to contact a manager and it could take up to 2 hours for them to possibly find a truck.
I WILL NEVER RENT FROM THIS COMPANY AGAIN, and will tell anyone that listens to never rent from them again.If you rent from this company DO NOT MAKE a plan till you have the truck.
This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Budget Truck Rental. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Budget Truck Rental.
Check out the best and the worst companies in Rentals category for more informed decision or compare Budget Truck Rental to other companies on our site.