I made a reservation with Budget, received a confirmation number and the day (today) I went to pick up the truck I was told "we're an independent contractor and we don't have any trucks" when I said I had a confirmation number I was told "oh, budget over books trucks thinking people won't show up". I told them I had this move all set up for today and without a truck I was screwed, to which I heard "Dels Truck rental is down the street, maybe they can help you".
I contacted customer service and was told they would need to contact a manager and it could take up to 2 hours for them to possibly find a truck.
I WILL NEVER RENT FROM THIS COMPANY AGAIN, and will tell anyone that listens to never rent from them again. If you rent from this company DO NOT MAKE a plan till you have the truck.
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