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1 comment

1 day prior to getting my Atlanta to Chicago Trip -- Inventory manager Robinson Williams from Orlando office called in and says no truck available.

2. My flight ticket, storage already book, I have to leave the apt on last day of the month - 1000 $ loss straight away.

3. Tried calling back 37 mins of wait period on call center -- cant speak to manager as no one available.

4. Budget rental site sucks as it allows to book the rental even though the truck is not available. !!!! -- who design this site -- worst supply chain management...

This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $1000. This person is overall dissatisfied with Budget Truck Rental. The most disappointing about budget truck rental truck rental at Budget Truck Rental was being lied to about availability, customer relations and problem solving Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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Arlington Heights, Illinois, United States #1192031

My reservation no -- Reservation Number: 0000535634568

Reservation Type:

OneWay Confirmed Reservation

Reservation Status:


Cancellation User: ROBIWI Cancellation Reason: No Cancel Fee Cancellation Comment: NO TRUCK AVAIL., AGENT ID = robiwi Reservation Number: 0000535634568 Reservation Application Type: Personal Reservation Copy Source: 1808319761747 Customer Name: Billing Address: Customer Email: Pick Up Date: Saturday 7/30/2016 @ 8:00 AM Drop Off Date: Wednesday 8/3/2016 @ 8:00 AM Truck Class: 90112 - 12' MOVING TRUCK GAS Days: Included: 4 Additional: 0 Free: 0 Miles: Included: 846 Additional: 0 Free: 0 Quote/Reservation Summary Rate Qty Disc (%) Disc ($) Quoted Charge One Way Trip $452.00 1 10.00 % $45.20 $406.80 Additional Days $70.00 0 0.00 % $0.00 $0.00 Hand Trucks $32.00 1 0.00 % $0.00 $32.00 Damage Full Value Of Truck OW Trip $0.00 4 $0.00 Liability Std State Limit OW Trip $0.00 4 $0.00 Refundable Deposit: $150.00 $150.00 Fees $14.52 Taxes $39.89 Total Estimated Price: $493.21 Estimated Price At Pickup: $643.21

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