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1.0

Rented 2 trucks for a move to Florida. Check engine lights were on when we picked them up and we were told, "Go ahead...ignore the light." One had no air conditioning but made it the 650 miles.

Second broke down 5 hours into the trip and my daughter was stuck for 30 hours as they sent 3 mechanics out to repair the truck without success, then finally sent out a replacement truck. We were promised that the truck would be loaded the same way we originally loaded it (lawn mowers, planters and garden equipment last and that they would send a crew of 4. 2 guys showed up and simply backed one truck up to the other and moved all the lawn equipment in first. They then dragged my expensive furniture and bedding through the dirt.

So far they have broken 2 huge 8 x 10 mirrors and I have yet to see the condition of the rest of the contents. Was on the phone for hours..on hold, trying to understand their process and begging them to ease my daughters situation being stranded. A nightmare.

Worst service, horrible trucks and never again will I use Budget for truck or car rental. Dangerous and irresponsible company.

Reason of review: Problem with delivery.

Monetary Loss: $10000.

Budget Truck Rental Cons: Entire experience, Problem solving, Rude supervisors, Unethical business practice.

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