Budget Truck Rental
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Budget Truck Rental Truck Rental Review
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Verified Reviewer | Fairport, New YorkBudget Truck Rental - Truck Rental Review from Fairport, New York
Budget Rents Unsafe and Defective Trucks!!
Reserved truck week in advance. Picked up in horrible rain downpour, get to me house open up back to load and raining inside truck, huge hole in ceiling.
Call them, oh yeah they didn't mention that to you? So they knew and let us drive away. They had no other trucks, had to do our move, no choice. Had lift gate that we needed for items weighing 400 lbs ea.
get to place we are unloading and lift gate doesn't work. My stuff is sitting hostage in the leaking truck. Call them again, they say "we aren't mechanics - why are you calling us?" Call roadside service, 3 hours later they show, said truck should have never been rented, was unsafe to drive, battery cover missing, melted wires and electrical parts jerry rigged with staples. We had to use a makeshift ramp to unload our stuff, not fun and required getting extra help.
Budget customer service couldn't have cared less. Still expected me to pay. I disputed credit card charges with my bank, budget responded saying rude sarcastic comments about me and refused refund. Bank reversed charges during dispute and then Budget turned me to collections.
Didn't even finish the dispute process. They can KMA, I will not pay a dime and willing to risk my 839 credit score to stand my ground. More than happy to see them in court. Worst company ever, do yourself a favor and stay clear.
Incredible business model, no apologies from any of the 5 different people I talked to and then to be rude on top of it. From reading all the other reviews sounds like it's a nationwide policy to rent unsafe vehicles, screw everyone over and sit back and smile about it.
- Supervisor assistance
- Problem solving
- Rude treatment on phone
Reserved 24ft truck, recieved 15 ft truck
NOT WORTH THE EFFORT ! ! !
- Vehicle quailty was adequate
- No alternatives
- Being lied to about availability
- Customer service
Preferred solution: Full refund
DONT RENT FROM BUDGET!!!
Deceptively led to believe that Budget sponsored insurance mandatory.
- Customer relations
Preferred solution: Let the company propose a solution
GASOLINE THIEF
- Rude treatment on phone
- Unprofessional
- Customer service
Don't do it!!!
Budget Truck = Terrible Customer Service
Stranded 28 hours and counting
Preferred solution: Deliver product or service ordered
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Rude, incompetent staff at the dealer and untrained staff with no Idea of what to do or who can help !!!!!
- Rude treatment on phone
- Unprofessional
Bait and switch. Advertise unlimited miles but do not deliver
- I had to fire budget for not delivering as advertised
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I am sorry this happened to you. It is not our way to do business.
I personally stay on top of my reservations to ensure they are covered. I do this by checking the status frequently and if something falls out as unavailable then I get on the phone with our inventory manager and she is great about getting me a vehicle on time for my customers. To me, this is great customer service for my customers. I am proactive by nature and in this business, it helps tremendously.
I hope you look at Budget again in the future as all dealers are not bad. Some of us actually are doing our jobs. By the way, dealers are much like franchise restraunts with golden arches and or crowns...some are good and some you wonder how they stay in business. My location is one that I am working hard to put on the map with excellent customer service.
As I said earlier, we are all not bad and I hope you will try us again. :)