Anonymous
map-marker Greenwood, Missouri

Budget Truck Rental Truck Rental Review

Rented 24' truck in June to go from Tulsa Ok to Ocala Fl. Air conditioning worked 4 maybe 5 times for 40/50miles then would quit. (Total of about 200 miles out of 1200 mile trip)Called Budget who called the drop off location and they said there was nothing wrong with the truck. Said the rented 3 times after with no complaints. Bull
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Reason of review:
Bad quality
Kellis Jbw

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Verified Reviewer
| map-marker Fairport, New York

Budget Truck Rental - Truck Rental Review from Fairport, New York

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Worst experience ever!! Don't not use budget,there truck broke down and didn't send a replacement until 3 days later.then the replacement was the wrong size with no hitch.they won't send you moving help after its there fault you were grounded for days.the customer service is terrible,the supervisors can't do anything.the company is horrible.they lie and I better get every dime back from this terrible company.
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Reason of review:
Bad quality
Vick Nse

Budget Rents Unsafe and Defective Trucks!!

Reserved truck week in advance. Picked up in horrible rain downpour, get to me house open up back to load and raining inside truck, huge hole in ceiling.

Call them, oh yeah they didn't mention that to you? So they knew and let us drive away. They had no other trucks, had to do our move, no choice. Had lift gate that we needed for items weighing 400 lbs ea.

get to place we are unloading and lift gate doesn't work. My stuff is sitting hostage in the leaking truck. Call them again, they say "we aren't mechanics - why are you calling us?" Call roadside service, 3 hours later they show, said truck should have never been rented, was unsafe to drive, battery cover missing, melted wires and electrical parts jerry rigged with staples. We had to use a makeshift ramp to unload our stuff, not fun and required getting extra help.

Budget customer service couldn't have cared less. Still expected me to pay. I disputed credit card charges with my bank, budget responded saying rude sarcastic comments about me and refused refund. Bank reversed charges during dispute and then Budget turned me to collections.

Didn't even finish the dispute process. They can KMA, I will not pay a dime and willing to risk my 839 credit score to stand my ground. More than happy to see them in court. Worst company ever, do yourself a favor and stay clear.

Incredible business model, no apologies from any of the 5 different people I talked to and then to be rude on top of it. From reading all the other reviews sounds like it's a nationwide policy to rent unsafe vehicles, screw everyone over and sit back and smile about it.

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Cons:
  • Supervisor assistance
  • Problem solving
  • Rude treatment on phone
Reason of review:
Poor customer service
Anonymous
map-marker Plainville, Connecticut

Reserved 24ft truck, recieved 15 ft truck

Our recent experience with Budget Truck Rental was horrible. We rented a 24 ft truck over a month in advance and 3 days prior to our moving date we were called and told that they would not have the size truck we reserved and could only offer us a 15 ft truck. Unfortunately with such short notice I wasn’t able to find anywhere else that had a 24 ft truck so we were forced to use the 15 ft truck to move our entire home. The only thing that Budget Truck Rental would offer was some free miles to compensate for the numerous trips we would need to take with the smaller truck. When we actually picked up the truck the price was different then the amount quoted on my confirmation email. The person at the local facility was very understanding but said we would need to call Customer Service to get it adjusted. After spending a ridiculous amount of time on the phone, we ended up paying the higher rate at the local rental facility and were told that Customer Service would research to see if they could issue a refund in 5-7 business days. The service we received from Budget Truck Rental was unacceptable and I would not recommend using their services.
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Reason of review:
Poor customer service
Anonymous
map-marker Libertyville, Illinois

NOT WORTH THE EFFORT ! ! !

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Very friendly and supportive during the reservation process but when it came time to 'pick up' the truck and trailer . . . NO GUARANTEES. The trailer was not available for pickup . . . Options presented - pick it up in Kenosha or cancel the reservation. A 'no win' scenario. Trailer was not available in Kenosha as was committed. Had a challenge with the Libertyville owner getting her to resolve the matter. She bowed out of the problem and put the ball in my court - it ended up being my problem that I had to work out with the Budget Corporate team . . . which took me hours of my time. BOTTOM LINE - finally got the trailer - ended up leaving late ! ! ! NOT WORTH THE EFFORT ! ! !
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Pros:
  • Vehicle quailty was adequate
Cons:
  • No alternatives
  • Being lied to about availability
  • Customer service
Reason of review:
poor customer service, poor system for processing orders, product not available per reservation made

Preferred solution: Full refund

Anonymous
map-marker Mountain View, California

DONT RENT FROM BUDGET!!!

In the past two years I've tried to rent from budget at Globe 375 Post Rd., Bridgeport, CT. They take my reservation say that they have a truck for me and when I show up there is no truck! They had no other truck to offer me and the agent said to me you should have called first! First of all they should've never taken the reservation if they had no truck! Secondly, they should have called me before I showed up waiting for my truck! Rent from U Haul or Penske instead. For maybe a couple of dollars more they will have your truck and if they don't they will accommodate you with a larger truck at no additional cost!!!
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Reason of review:
Got a good truck from U Haul
Anonymous
map-marker Charlotte, North Carolina

Deceptively led to believe that Budget sponsored insurance mandatory.

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Budget called me the day before my pickup date to inform me that I could not get the truck from my chosen location, offering a location on the other side of town. Upon pickup, I was lead to believe that my car insurance would not cover the rental truck that I was picking up from Budget."Your car insurance probably won't cover a rental truck, so you have 2 options, (2 Budget insurance options stated)" Upon signing the contract, I realized that there really was an option for my auto policy to cover the truck. Up to that point, I believed that Budget didn't allow auto insurance coverage for their rentals. The following day, I contacted my insurance company, and they assured me that they did cover moving truck rental. I contacted Budget customer service and they told me that they could not escalate it and that they could not reimburse me for the amount spent on insurance. They contacted the counter person that helped me and of course he said that he never indicated that my auto policy would not cover the rental. It became my word against his. I don't know if the wording is mandated by Budget corporate to be intentionally deceptive, or if this counter person is responsible, but my only choice at this point is to dispute the charges on my credit card. Fortunately, my card has a 100% guarantee of satisfaction.
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Loss:
$105
Cons:
  • Customer relations
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Silver Spring, Maryland

GASOLINE THIEF

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I traveled from Rhode Island to Maryland and only had to pump gas one time I spent $60.00 and filled it up, when i got to Maryland the tank was at the same spot as before so I went to the gas station to fill it up before returning the truck. I Filled the truck all the way to the point that the arrow showed it was full. When i got to the location where i was suppose to return the truck to (which was literally 3 mins from the gasoline station) I was told that I didn't fill it so one of the guys took the truck and "filled it up'' and then charged me $70.00 more . They are THIEVES!!! SCUMBAGS. they switched the truck filled up another truck instead of mine and they showed me the receipt the times did not match, but they got rude on me the guy was a liar. I am so mad I will NEVER USE BUDGET TRUCK RENTAL EVER AGAIN...!!! AND I DO NOT RECOMMEND IT TO ANYONE!!! (especially this location Budget of Silver Spring (301) 589-**** 619 Sligo Ave Silver Spring, MD 20910) The people who work here have no class and bad customer service... they think they can do whatever they want...they are so UNPROFESSIONAL !!! I am disgusted!!!! >:(
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Cons:
  • Rude treatment on phone
  • Unprofessional
  • Customer service
Reason of review:
Problems with payment
Anonymous
map-marker Mesa, Arizona

Don't do it!!!

Trucks are not guaranteed and service reps will pass you off quicker then anything. Or day hold on and let the phone ring until you get sick of it and hang up. Requested my truck a week in advance. Called me <12 hours before pick up to say sorry not available and if I didn't want to wait until the day after I was set to move to see if they could possibly find me a truck, then I might want to just cancel and find someone else. But they called me after business hours so everyone was closed. No truck and my family and I have to find another means to move OUT OF STATE in less then 8 hours now.... Never again!!!!
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Reason of review:
Poor customer service
1 comment
Guest

I am sorry this happened to you. It is not our way to do business.

I personally stay on top of my reservations to ensure they are covered. I do this by checking the status frequently and if something falls out as unavailable then I get on the phone with our inventory manager and she is great about getting me a vehicle on time for my customers. To me, this is great customer service for my customers. I am proactive by nature and in this business, it helps tremendously.

I hope you look at Budget again in the future as all dealers are not bad. Some of us actually are doing our jobs. By the way, dealers are much like franchise restraunts with golden arches and or crowns...some are good and some you wonder how they stay in business. My location is one that I am working hard to put on the map with excellent customer service.

As I said earlier, we are all not bad and I hope you will try us again. :)

Anonymous
map-marker Cincinnati, Ohio

Budget Truck = Terrible Customer Service

Reserved a 16' truck online a week in advance to move my daughter & her roommate from Cincy to Atlanta. Arrived to pick up the truck at 8AM Sat. at the Glenway Ave. Budget location - NO TRUCK. The attendant's only suggestion was "call Customer Service". (Also, no one called prior to my pick up day to tell me there were no trucks.) Takeaway #1 - Never use the Cincy Glenway Ave. location again. I called Customer Service & finally speak to a rep. after 15min of the automated Budget broken record phone system. They tell me they will look for a truck & get back to me within 2hrs. I can't wait 2hrs, so I call around & find a truck 1hr north in Dayton. Drive to Dayton, get truck & drive back to Cincy. The rep. in Dayton was very helpful - he had to create a new reservation because Budget's system was so slow in transferring my original reservation. The Dayton Budget location looks very reputable in comparison to most. We pack up in Cincy & start for Atlanta 3hrs late. 20miles south of Cincy the AC quits in the (Ford) truck with only 7,400miles. I return the truck 2 days early & inform the attendant about the AC. He tells me to call Customer Service for compensation. After 3 tries, Customer Service gives me a 10% discount ($55) for my troubles! I guess I feel lucky (compared to some of the horror stories listed here), that they didn't charge me for the AC issue! Final takeaway: Always call the pick up location the day before to confirm the truck.
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Reason of review:
Poor customer service
Shelbee Woj
map-marker Orange City, Florida

Stranded 28 hours and counting

Rented a truck/car hauler from Budget, vehicle/trailer ready as promised, however 30 miles later transmission went out. Sat on the road 9 hours. Tow truck came, towed 40 miles to a motel, spent the night, called budget at least 30 times kept being told a replacement was 2 hours away. Here we sit 23 hours later in the hot Florida sun, still no truck. Drove 6 miles to get food, saw the same size truck sitting in the rental lot, call #31 notified budget of the available truck, that was 10 hours ago still here I sit waiting on Budget. Calls 32 thru 42 keep getting the same reply. I intend on filing a complaint with the Department of professional business regulations, I won't file with the BBB, because if you pay them a dollar, you'll get a good rating. I as a disabled Vet am totally disgusted with the service of Budget, and feel they should be held accountable for their lack of professionalism. I'll keep posting to blow the final outcome.
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Loss:
$1700
Reason of review:
Damaged or defective

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Houston, Texas

Budget Truck Rental - Truck Rental Review from Houston, Texas

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Runaround!!!!!!!!! Reserved a 10' truck online and then got a phone call saying all were contracted out to FedEx so nothing available. Called inventory manager James in the Denver office and was told I would have to travel 100 miles to get a truck - no mention of discount, etc. I asked to speak to someone higher up and was told there wasn't anyone. Called customer service and spoke with a lady with thick accent. She just confused me. Although she offered a discount, she said she would have to email another inventory manager to find me a truck. Forget it. How the frick do they ever get more than 0 stars? Fix your inventory system and allow the orignal place to help.
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Reason of review:
Poor customer service
Anonymous
map-marker Davenport, Florida

Budget Truck Rental - Truck Rental Review from Davenport, Florida

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THESE PEOPLE ARE SCAM ARTISTS!!! And THEIR CLAIMS GUY CHRISTIAN OSINKOSKY IS THE DEVIL IN FLESH... THEY WILL THREATEN YOU IF YOU DO NOT BUY THEIR INSURANCE AND MAKE UP CHARGES WHEN YOU DONT... THIS IS A SHADY COMPANY I HAVE ALWAYS USED UHAUL WITH NO PROBLEMS... SHAME ON ME FOR GIVING THIS COMPANY A CHANCE!!!!! I USED BUDGET CAR RENTAL SO MANY TIMES I WAS HAPPY TO GIVE THEIR TRUCKS A CHANCE NOW I WANT TO THROW UP!!!!! Horrible people horrible company... Save yourself the stress use uhaul!!!
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Reason of review:
Poor customer service
Jearldine Ehr
map-marker Spring, Texas

Rude, incompetent staff at the dealer and untrained staff with no Idea of what to do or who can help !!!!!

Today - Saturday May 2, 2015. I visited the Budget Rental location nearest to my home at 15135 I-45 N. Freeway, Houston TX 77090 for information and reservation of a truck for my move to Fort Worth Texas. I asked the lady behind the counter if she had 24' 26' trucks or both ? When she gave me a look with a smirk, half rolled her eyes with her arms in the either "I don't know and/or don't care" position and replied Their the same "thang" to me, I immediately knew the last thing I was going to get here was any sort of customer service. I also did the best "thing" for myself which was leave before I blew !!!! I was fuming at being disrespected and treated like I was a bother by this rude, inconsiderate smart a## with the competence rusted doorknob ! , no education in dealing with public and minimal intelligence regarding anything else !!! Oh Yes, I'm very angry !!! SO,........... I go home to get and on-line quote, then I call the main ph# to budget to ask for a drive-out quote. . after explaining to the lady what a drive out quote is she informs me they cannot do that, I have to call a dealer. Well after calling 3 different dealers and getting automatically transferred right back to the main line that I called the first time who apparently haven't been trained or are not talented enough to find the correct icon to the appropriate screen consisting of taxes and fees I lost my cool.... got transferred to another department to which I have no clue as well as the only thing I could understood her to say was "would you like to talk to Customer Service" I asked can help me. Her response :I DON'T KNOW !!!!!" REALLY !!! That was a one time ordeal !! I will never try them again.
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Cons:
  • Rude treatment on phone
  • Unprofessional
Reason of review:
incompetence
Anonymous
map-marker Richardson, Texas

Bait and switch. Advertise unlimited miles but do not deliver

This company is worthless. I made an online reservation for a truck one week before my move. They called me two days before pickup to inform me they did not have a truck at my desired pickup location. I tried to get assistance from the customer care people on the phone to find a city close by to pickup the truck. They did not speak English, did not know the cities in my state, and could provide any assistance. I searched for another pickup location online. I made another reservation. On pickup day I got the final Budget fun. The new pickup location turned out to be a ghetto convenience store. I was informed the miles were not unlimited as advertised and that I needed to return the one way truck to the pickup location. I had to cancel my reservation and rent a U haul.
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Cons:
  • I had to fire budget for not delivering as advertised
Reason of review:
Poor customer service
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