Submit ›
or
1.6 Based on 78 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Price 5
    • Vehicle quailty was adequate 3
    • Vehicle quality 3
  • Customers don't like
    • Customer service 11
    • Problem solving 9
    • Unprofessional 9
Advanced
search
loading...
More Less

Rented truck online. Picked (8/26/16) up in Jacksonville, NC - agent did not do run through - had trouble finding brake release. when offered insurance for $89.99, took it only to be charged $119.99. About 10 min. into rental tried to call agent - no response, and no response since then either. On Sunday, 'found' tape over *** light - was truck dangerous ? Last, this vehicle rattled and was not a "quiet, comfort ride..." as advertised.... Read more

Was this review helpful? 0 0

NEVER NEVER NEVER use this company! Our truck was not checked before we got it in Indiana. We traveled 19+ hours and the door fell off and we had to fixed it ourselves. Then our trucks shifter broke and it started rolling back and wouldn't start. We spent 2 hours in 103 degree heat, at a gas station that wouldn't let us wait inside, with a dog and our child, before they came. Someone came out to fix it and said it hadn't be checked and the part... Read more

Was this review helpful? 0 0

On Tuesday August 30, 2016 I walked into the Greenwood, Indiana location and scheduled a 24' truck rental for 8:15a.m. Friday September 2nd, 2016. On Thursday September 1st at 12:30p.m. I received a call from "Sherry" at Budget, telling me they had no 24' truck for me but I could get a 16' truck. I explained to her that I had movers arriving in 19 hours and a 16' truck was not big enough. She didn't care, so why is it if i don't give 48... Read more

Was this review helpful? 0 0

Budget Truck Rentals will give you one price over the internet and then nickel and dime you to death when you pick the truck up. They charge you extra if you pay in cash! They will give you song and dance about uncovered insurance item that you don't know if it's true or not. The company I dealt with in Virginia was one of the worst when it came to customer service. It was terrible. I will always use U-Haul from now on. I have learned my lesson.... Read more

Was this review helpful? 0 0

The worst move ever thanks to budget truck rental! If you read their terms & conditions you are not under contract with just a reservation & confirmation number. This seems to apply only for their favor. I made a reservation in June for 1 truck canceled it (talking to a human) I was informed I would be charged $50.00 no show per the terms & conditions of my reservation. Saturday showed up for my one-way 16ft truck & they didn't have a truck,... Read more

Was this review helpful? 0 0

I rented a truck for my friend to use to move- using my credit card etc. The friend was terrible with his own communication and returned the truck 4 days late. I can't fault Budget for that. However, nobody at Budget could tell me squat. I kept calling the destination's phone number. It would ring 5 times then go to the national call center (India)- no voice mail. I wanted to speak to someone on the ground at the destination area and India... Read more

Was this review helpful? 0 0

Went to location in Charleston, WV. During check out the agent was interrupted to help a child that was in his care. When the agent came back he had my spouse sign the documents and charged insurance to the rental. Since my husband had already signed that we had our own coverage he wasn't aware that the insurance was charged. Upon looking at he receipt we brought it to the locations attention and we were told we had to go to customer service... Read more

Was this review helpful? 0 0

Stay away from this place! Liars! Thief! Unethical! Made one-way move reservation to Colorado, a 5-day rental starting on a Friday. Few days prior to pick up date, office manager Niery told me that if I can’t make it on Friday, notify them and they will hold it for Saturday. I called on Friday and requested to pick up the truck on Saturday. “No problem” they said “we open 7-2”. On Saturday Niery told me that a new reservation would be additional... Read more

Was this review helpful? 0 0

Terrible information and service. Spent two hours dealing with budget phone staff to rent a truck. Supposed to be their business and they provided me with false information. Had to call six times. Still on hold after half an hour with customer service to lodge my second complaint. Cheap, yes. But so is the service.

Add comment

I reserved a truck and a car trailer to move. The reservation was made weeks in advance and I received an email confirmation that there would be a truck and a car trailer for me on the specified date. The day before my move I receive a phone call from Budget saying they had no trailer just a tow dolly. Being my car is rear wheel drive a dolly was not acceptable. Right up until I picked up the truck they claimed they couldn't get me a... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Budget Truck Rental.
Filing a new complaint about
×