Submit ›
or
1.6 Based on 80 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Price 6
    • Vehicle quailty was adequate 3
    • Vehicle quality 3
  • Customers don't like
    • Customer service 11
    • Problem solving 10
    • Unprofessional 9
Advanced
search
loading...
More Less

I rented a 16' truck and car carrier from Budget 10/7/16 to go one way from Louisiana to Colorado. I had a 20% coupon, ordered online as required, but was not able to input the coupon code in the code spot on the order form. The letters and numbers simply did not type. I called customer service, they were not able to input the code # also, saying "This is weird, it just won't key in." Then, told me to bring it up with the person at the counter... Read more

Was this review helpful? 0 0

I rented a 16ft truck with car trailer to go from Ocala Florida to Richmond Virginia for October 27, 2016. I arrived to pick-up the truck & trailer an the trailer was not even hooked up to the truck and I was told I would have to do it myself. I told the agent that is BS an they would have to hook up the truck to the trailer since the trailer was right next to a chain link fence an I could not ensure I would dot hit the fence with the truck.... Read more

Was this review helpful? 0 0

I reserved a truck for Saturday October 22 in Naples Florida on Bonita Beach Road. I phoned ahead to the manager to ensure my truck would be there when I arrived. He would not confirm but would only say "it should be here" - I asked him twice more to confirm my reservation and again, he would not, only saying "it should be there," and never saying it would (or would not) be there. My wife and I drove 160 miles (2 and 1/2 hours) from the Tampa... Read more

Was this review helpful? 0 0

I had rented a truck and tow dolly to tow my car. I also paid for insurance to cover the truck, tow dolly and my car. During my travel a situation happened that caused damage to my car. I immediately reported it and received a claims number and was told a claim processor would get a hold of me with in 10 days. That was 3 months ago. I have left numerous messages with the assigned claims processor and her supervisor . Neither one has bothered to... Read more

Was this review helpful? 0 0

I rented a Budget truck for a move. I had a reservation and a confirmation number. When we showed up at 8:00 a.m. to pick up the truck they said they didn't have a truck. I said, I have a reservation and confirmation." The rude clerk replied "I don't have a truck." She said there was a truck in Houston. I asked her if they could bring the truck to this budget location. She said no. She said I would have to go get it. The location was... Read more

Was this review helpful? 0 0

San Antonio Budget Truck Rental sent me out the door with a 16 foot truck that had no brakes. I was going over a 1,000 miles one way to South Dakota. Was forced to stop in Oklahoma City because the trucks brakes were grinding loudly and barely stopping. Called Budget’s Roadside Service. Their manager, Matt refused to get me another truck and insisted I wait to have the brakes fixed which ended up being two days later because the parts needed to... Read more

Was this review helpful? 0 0

Rented truck online. Picked (8/26/16) up in Jacksonville, NC - agent did not do run through - had trouble finding brake release. when offered insurance for $89.99, took it only to be charged $119.99. About 10 min. into rental tried to call agent - no response, and no response since then either. On Sunday, 'found' tape over *** light - was truck dangerous ? Last, this vehicle rattled and was not a "quiet, comfort ride..." as advertised.... Read more

Was this review helpful? 0 0

NEVER NEVER NEVER use this company! Our truck was not checked before we got it in Indiana. We traveled 19+ hours and the door fell off and we had to fixed it ourselves. Then our trucks shifter broke and it started rolling back and wouldn't start. We spent 2 hours in 103 degree heat, at a gas station that wouldn't let us wait inside, with a dog and our child, before they came. Someone came out to fix it and said it hadn't be checked and the part... Read more

Was this review helpful? 0 0

On Tuesday August 30, 2016 I walked into the Greenwood, Indiana location and scheduled a 24' truck rental for 8:15a.m. Friday September 2nd, 2016. On Thursday September 1st at 12:30p.m. I received a call from "Sherry" at Budget, telling me they had no 24' truck for me but I could get a 16' truck. I explained to her that I had movers arriving in 19 hours and a 16' truck was not big enough. She didn't care, so why is it if i don't give 48... Read more

Was this review helpful? 0 0

Budget Truck Rentals will give you one price over the internet and then nickel and dime you to death when you pick the truck up. They charge you extra if you pay in cash! They will give you song and dance about uncovered insurance item that you don't know if it's true or not. The company I dealt with in Virginia was one of the worst when it came to customer service. It was terrible. I will always use U-Haul from now on. I have learned my lesson.... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Budget Truck Rental.
Filing a new complaint about
×