Timrap

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Verified Reviewer

Thief’s

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My first concern is that Budget website would tell you that you owe nothing on the day of pick up, however, the full payment was needed. Secondly, the insurance on the truck is too expensive with budget (adding an extra $100+) where with other rental trucks, insurance were no more than $30.

After i was told the total ($260+) for a rental, i decided to look for something else and I WAS CHARGED $75 still from budget which ill be calling my bank for a refund. No wonder why people prefer to rent other rental trucks such as U-Haul.

U-Haul did get me right and for much cheaper. DO NOT WASTE YOUR TIME OR MONEY ON BUDGET!!!

View full review
Loss:
$75
Cons:
  • Thiefs
  • Expensive
  • High insurance rates

Preferred solution: Full refund

User's recommendation: DO NOT RENT TRUCK FROM BUDGET

JK C Vin

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Verified Reviewer
| map-marker Glendale, California

NEVER AGAIN

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I made a reservation 3 weeks prior for a Budget truck rental and explained that it was very important because we have specific days and times for Load in at the convention center. The day before Im supposed to pick up my truck, Henry from the Glendale, CA Budget Truck rental company tells me that, they have no truck so I wont be getting my reserved rental.

Who does that!??? This company does. Also, the level of care about this whole fiasco was so insulting. He did not care one bit and his response was, no reservation is ever guaranteed.

So basically, you make a reservation with Budget and then hopefully youl get a truck to move with. Absolutely disgusting. If I could give them negative 5 stars, I would.

So scrambling the night before calling multiple truck rental companies, extremely stressed, Uhaul pulled some magic and was able to get me a truck on short notice. Thanks Uhaul!

And screw Budget. FOREVER.

View full review
Loss:
$500

Preferred solution: Apology

User's recommendation: Uhaul

Donnell L Kza

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Verified Reviewer
| map-marker Hawthorne, California

Dispute a charge that we were never billed for or contacted about from Budget Truck rentals.

We are being contacted by an collection agency regarding a bill that Budget Truck rentals never billed nor contacted us about and Budget has no record regarding this matter on file.
View full review

Preferred solution: A proof in writing that shows that we do not owe Budget Truck rentals $800 and some add dollars so that this can be cleared up with the collection agency because my wife and I Stephanie Hall and myself Donnell Lee have call everyone possible at Budget.

Resolved
Tabitha R Zyy

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Verified Buyer
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Verified Reviewer
| map-marker Phoenix, Arizona

Resolved: *** DO NOT USE *** THEY RENT BROKEN, UNSAFE TRUCKS.

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Budget Truck Rental - *** DO NOT USE *** THEY RENT BROKEN, UNSAFE TRUCKS.
Budget Truck Rental - *** DO NOT USE *** THEY RENT BROKEN, UNSAFE TRUCKS. - Image 2
Updated by user Jun 17, 2023

Company resolved the issue.

Original review May 18, 2023
*** DO NOT USE *** THEY RENT BROKEN, UNSAFE TRUCKS. Rented a cargo van in Phoenix AZ, in Flagstaff AZ had to have two front tires changed ( Unsafe ), then on Oklahoma City called roadside asst and found out the ball joint was bad and the van was extremely unsafe. There were zero vans in OK city to swap out. We needed to get a Penske truck to complete the move. Roadside service was not helpful either was Customer service despite dozens of call for help from us to them.
View full review
Loss:
$1800
Pros:
  • Vehicle was large
Cons:
  • No customer support
  • Unsafe

Preferred solution: Full refund

User's recommendation: *** DO NOT USE *** THEY RENT BROKEN, UNSAFE TRUCKS. Rented a cargo van in Phoenix AZ, in Flagstaff AZ had to have two front tires changed ( Unsafe ), then on Oklahoma City called roadside asst and found out the ball joint was bad and the van was extremely unsafe. There were zero vans in OK city to swap out. We needed to get a Penske truck to complete the move. Roadside service was not helpful either was Customer service despite dozens of call for help from us to them.

latifa S Ysa

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Verified Reviewer
| map-marker Killeen, Texas

They ripped me off

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After returning. the truck before the due date, Iharge from BUDGET Truck Rental in KILLEEN, TEXAS.

I went back to the rental location which had cameras on the building. I placed the keys in the box and checked to make sure the doors were locked, and the key was secured in the box. However, the manager claimed she did not receive the truck when I called to confirm the return. A person who was not a budget employee but had access to everything claimed that he didn't see the truck.

I informed him that I parked next to another Budget truck, so the keys could not have just disappeared from the box. Despite all this, I was charged $4000 for a truck that I did not have. I turned in the truck and I had a witness with me.

I disputed the charge, but unfortunately lost. However, I still plan on disputing this charge because there were cameras at the location and I believe they could help figure out what happened to the keys.

View full review
Loss:
$4993
Pros:
  • Discount
Cons:
  • Ripped me

Preferred solution: Full refund

User's recommendation: RUN

Michelle Z Qsy

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Verified Reviewer
| map-marker Glendale, Arizona

Discrimination

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Updated by user Oct 04, 2023

I have not heard from them

Original review Sep 19, 2023
LGBTQIA+ and disabled individuals, Please, stay away from Budget Avis rentals Inc. I was severely discriminated against when I went to pick up a moving truck from Glendale, AZ. When I went with my wife. I was treated horrible and even told to go next door to Uhaul. I would not of rented the truck, but I was on tight schedule, and they caused me to wait an extra day to pick the truck up, putting me behind schedule for moving. They did everything to discriminate and cause me problems. And corporate did the same. I had 3 witnesses and corporate didn't contact anyone, yet say they investigated.
View full review
Loss:
$2000
Cons:
  • Discriminating to lgbtqia and disabled
  • Rude treatment on phone
  • Rude customer service

Preferred solution: Full refund

User's recommendation: Do not rent from them. Save yourself the hassle and alot of money. Go elsewhere.

Jabari W Gwa

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Verified Reviewer
| map-marker Leesburg, Georgia

Office closed

Has reservation got the re to pick up and they are closed now I have to pay $273 at U-Haul. I want to only use budget for the better price but equipment availability is less than sub par. Whats the point of a corporate account? I would like to speak to someone about this issue. Because I do this as my main stream of income. Help
View full review
Loss:
$130
Pros:
  • Price
Cons:
  • Availability of rental

Preferred solution: Drastic price reduction on my next rental or possibly a monthly lease at a reduced rate.

Keith R Ujd

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Verified Buyer
|

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Verified Reviewer
| map-marker Austin, Texas

No Truck at Reserved Location

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Budget Truck Rental - No Truck at Reserved Location
I've rented trucks from Budget Truck every year since 2017, to include earlier this year. However, when I went to pick up a truck for a recent rental, the location had no record of my reservation. I found out later that Budget Truck had changed the location and pick-up date without even telling me! On top of that, they charged me a $75 no-show fee, which they later refunded. Unfortunately, Budget Truck can no longer be relied upon.
View full review
Pros:
  • Good aarp discount
  • Good price
Cons:
  • Unreliable

Preferred solution: Apology

User's recommendation: Not recommended

Anonymous
map-marker Chicago, Illinois

Reservation issues

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You guys gave me a confirmation email with the wrong pick up address. You guys gave me a wrong price. I wasnt even logged into the system with my reservation but thank god yall gave me a confirmation number that they looked up. I am so disappointed with everything. I was told I would only pay $395 and a $150 deposit that I would get back. I paid $620 and THERE IS NO DEPOSIT ILL GET BACK. I want to know why I was lied to.
View full review
Anonymous
map-marker Fort Worth, Texas

Stole my deposit

This is by far the worst company I have ever rented from. I returned the truck to the location 40 mins before the return time, I had the gas filled back to F and also used less miles than calculated. They charged me $150 plus $18. The manager or whoever is very rude and couldnt explain why they over charged me. DO NOT SHOP AT THE BUDGET AT 7520 S Shields in OKC.
View full review
Edythe B Afx

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Verified Reviewer
| map-marker Muncy Creek, Pennsylvania

Rent truck

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Unable to find a local Jacksonville Florida phone number that actually was Budget truck rental. 10 numbers listed on google are no longer Budget truck rental. Did they go out of business? Not even a national number worked.
View full review

Preferred solution: Correct the phone number issue in Jacksonville fl

User's recommendation: Call a company that has phone that works

Suheidy R

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Verified Reviewer
| map-marker Bloomington, Minnesota

Does Not Honor Reservations!! Worst Disgusting Customer Service Ever!!

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This company is complete trash!!! I get a call from Budget not even a day and a half before we're supposed to move from Minnesota to Wisconsin to tell me that the truck I reserved 2 weeks prior isn't available!!

What?!? I asked the guy who called me to help me find another truck and he told me to call customer service. Really?! I called customer service and they said all they could do is make a request to the Inventory Manager.

Seriously?! The inventory manager named Sergio was beyond unprofessional and insulting and when I asked for his employee number he canceled my reservation without my authorization and pretty much told me to go figure it out. Called numerous times before being connected to a supervisor who justified the actions of the inventory manager!!! Not one person I spoke to even tried to help me with the issue.

I was forced to stop working for the day just so I could find another truck rental that cost me a lot more because of last-minute reservations. Disgusting people that work for Budget.

Disgusting customer service!!! Disgusting company!!!

View full review
Loss:
$220

Preferred solution: Compensation for work time lost and the difference for the other truck rental I was forced to go with because it was a last-minute reservation.

User's recommendation: Go Elsewhere For Services Needed!!

Ryan S Xum

Refund

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Truck broke down and it took them 6 hours to get us off the side of the road. Then since it took so long they couldnt get us a replacement truck until the next day. Terrible customer service
View full review
Loss:
$677
Cons:
  • Truck quality
  • Customer service

Preferred solution: Full refund

Leandro A Pyb

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Verified Buyer
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Verified Reviewer
| map-marker Avondale, Arizona

Reference #000054689****

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Budget Truck Rental - Reference #000054689****

Hello,

This is LAC Transportation llc. My reference number is

000054689****.

I am emailing you after talking to Melissa with an employee number of 37949. This is in regards the compensation Im asking for, for the bill from the Johnsons Heavy Towing, INC of $1,924.00 on August 27th, 2022 Saturday. I was broken down because of the DEF of the truck, in the middle of the road for almost 24 hours without eating or drinking anything, because I called budget towing company since 8 AM Saturday morning until almost 8pm and NEVER got the towing truck to my location. I have proof of 39 calls back-and-forth between myself and Budgets towing since 8am on Saturday the 27.

All lies were said to me the whole time. All these they told me We are 1 hr away We will be there in 40 mints, etcetera they kept saying the same thing the whole time until 7:30pm that I decided to call the police because I was in dangerous and inhumane conditions in the middle of the road without any food or water nearby, since 8am. The police then, thankfully, called Johnsons Heavy towing to pick us up and we were finally able to get home at almost 9pm on Saturday the 27th. I also had to cancel my next load with Amazon because we were still abandoned in the middle of the road (I have also proof of that).

Let me explain what happens when a load is canceled with Amazon relay; i loose money, time, My efficiency and acceptance score decreases along with my job opportunities. The next day, Sunday 28th, we went to Black Canyon Rentals with the manager Roy, and Roy himself called Budgets towing services to know what happened with the tow that was supposed to pick me up, and they said We havent picked him up. Roy cancelled the service because luckily and thanks to the police we were already home and there. If it wasnt because the police called us a towing company, I would still have been out there in the middle of the road on Sunday morning, probably almost dying of hunger and thirst.

Also, in one of the conversations I had with road side assistance costumer service was that Budget recommended to rent a hotel room, when they clearly know we are NOT allowed to leave the truck abandoned in the middle of the road. And thats another reason why we couldnt leave anywhere and kept waiting for the towing company to come our way. But all Budget did was lie to us over and over and over. Really Budget Company should be grateful we did not abandoned the truck.

We returned the truck, Im not renting with budget anymore, and the reason why is because of all the lies and terrible service not even offered or done the job by Budget and its towing company. Once again, Im looking to get compensated for the amount we had to spend with the towing company the police called for us, for the amount of $1,924.00.

If this is not done, I will have to proceed with the law. I have attached proof of receipt from Johnsons Heavy Tow

Sincerely,

Leandro Alvarez Campana

View full review
Loss:
$1924

Preferred solution: Full refund

Cynthia D Woz

Stuck in georgia

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I sat on the side of I95 NINE HOURS yesterday. Was finally taken to a hotel by the tow truck driver yet have NOT gotten approval for replacement truck as of this morning. CALL me
View full review
Loss:
$500

Preferred solution: All of the above

Starr T Pkh

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Verified Buyer
|

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Verified Reviewer
| map-marker Portland, Oregon

Refund for fees

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Budget Truck Rental - Refund for fees
Budget Truck Rental - Refund for fees - Image 2

We rented a 16' truck and the check engine light came on within the 1st hour we left the place where we got the truck however we called Road assistance they didn't come out until 2 days later to check the truck and it And we got charged for those days on top of whatever else and we were told they were gonna come get the truck and then we were told that we had to take the truck back but that was all I've said and done for days or had to add went by and charging us almost nearly a $1000 $775 When he talked to us everyday and he knew about the truck that we rented that it had was having problems but he still charged his full price and didn't give us back any discounts for anything or anything like that it was a lemon truck pretty much faulty equipment

View full review
Loss:
$700

Preferred solution: Price reduction

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