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1.5 Based on 72 reviews
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    • Price 5
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    • Customer service 11
    • Problem solving 9
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Stay away from this place! Liars! Thief! Unethical! Made one-way move reservation to Colorado, a 5-day rental starting on a Friday. Few days prior to pick up date, office manager Niery told me that if I can’t make it on Friday, notify them and they will hold it for Saturday. I called on Friday and requested to pick up the truck on Saturday. “No problem” they said “we open 7-2”. On Saturday Niery told me that a new reservation would be additional... Read more

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Terrible information and service. Spent two hours dealing with budget phone staff to rent a truck. Supposed to be their business and they provided me with false information. Had to call six times. Still on hold after half an hour with customer service to lodge my second complaint. Cheap, yes. But so is the service.

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I reserved a truck and a car trailer to move. The reservation was made weeks in advance and I received an email confirmation that there would be a truck and a car trailer for me on the specified date. The day before my move I receive a phone call from Budget saying they had no trailer just a tow dolly. Being my car is rear wheel drive a dolly was not acceptable. Right up until I picked up the truck they claimed they couldn't get me a... Read more

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I will never use this Company again, I reserved a 24 foot truck for over three weeks, night before my move I was informed I couldn't have one. That I could have a 16 foot, had no choice had to take it. I had to give stuff away to make it work. Then I called to complain and asked for a refund, got told only 50.00 would be given. I lost a nice table and chairs due to the dishonest of this company

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I suspect most of us have the same definition of “Reservation”; apparently Budget Truck Rental has a different dictionary. Reserved a truck to move my son home from college in Bloomington, IN. Three hours before scheduled pick up I get a call from Goober (name has been changed to protect the not very bright). “Sorry, ain’t got no trucks today.” Tried to call store, no answer. Shocking, I know. Basically, 8 hours of my life I’ll never get... Read more

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I am writing this review because of my recent experience with Budget Truck Rentals (400 Airport Rd. Greenville NC 27834). I reserved a 16' foot truck online on 7/25/16 for a one-way move on 7/30/16. I received a confirmation email on 7/28/16. I called the local office (Airport Rd.) where I was scheduled to pick up my truck to confirm they would have a truck availabe. I spoke with a woman (I didn't get her name) who assured me they had my truck... Read more

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I had a confirmed on line reservation for a truck. Received a phone CALL 16 hours before I was to pick up the truck saying no truck was available and to call customer service. Customer service told me that the would I form a district manager and I would receive a call back in 2 hours. I called them back 2 hours and 15 minutes later. I was told it had been resolved and a truck would be available. The day of the move, no truck. When I spoke... Read more

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Budget rental truck in Chicago informed me less than 24 hours before my move that they would not have a truck for me. Not only was I out of a truck, but the man was very rude in the call. This was also after I had confirmed with the company the day before that I had a truck available. Terrible experience and I will not be using them again. Read more

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1 day prior to getting my Atlanta to Chicago Trip -- Inventory manager Robinson Williams from Orlando office called in and says no truck available. 2. My flight ticket, storage already book, I have to leave the apt on last day of the month - 1000 $ loss straight away. 3. Tried calling back 37 mins of wait period on call center -- cant speak to manager as no one available. 4. Budget rental site sucks as it allows to book the rental even though... Read more

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I will not be doing business with budget avis rentals again! I had an experience about a year ago where I rented a 26 foot truck from the northgate /Colerain location. On the day i scheduled to pickup the truck I was informed that there was no truck available because a customer decided to keep for an extra day. After getting the runaround i finally was given an option to drive to another location to pickup a truck. I was not happy but had to... Read more

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