Budget Truck Rental
Budget Truck Rental Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Budget Truck Rental has 1.5 star rating based on 197 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Price, Vehicle quailty was adequate, Availability.
Cons: Customer service, Problem solving, Failure to provide alternatives.Recent recommendations regarding this business are as follows: "DO NOT RENT TRUCK FROM BUDGET", "Uhaul", "RUN", "Do not rent from them. Save yourself the hassle and alot of money. Go elsewhere.", "Not recommended".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Budget Truck Rental has 1.5 star rating based on 197 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Price, Vehicle quailty was adequate, Availability.
Cons: Customer service, Problem solving, Failure to provide alternatives.Recent recommendations regarding this business are as follows: "DO NOT RENT TRUCK FROM BUDGET", "Uhaul", "RUN", "Do not rent from them. Save yourself the hassle and alot of money. Go elsewhere.", "Not recommended".
Most users ask Budget Truck Rental for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
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Verified ReviewerThief’s
My first concern is that Budget website would tell you that you owe nothing on the day of pick up, however, the full payment was needed. Secondly, the insurance on the truck is too expensive with budget (adding an extra $100+) where with other rental trucks, insurance were no more than $30.
After i was told the total ($260+) for a rental, i decided to look for something else and I WAS CHARGED $75 still from budget which ill be calling my bank for a refund. No wonder why people prefer to rent other rental trucks such as U-Haul.
U-Haul did get me right and for much cheaper. DO NOT WASTE YOUR TIME OR MONEY ON BUDGET!!!
- Thiefs
- Expensive
- High insurance rates
Preferred solution: Full refund
User's recommendation: DO NOT RENT TRUCK FROM BUDGET
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Verified Reviewer | Glendale, CaliforniaNEVER AGAIN
I made a reservation 3 weeks prior for a Budget truck rental and explained that it was very important because we have specific days and times for Load in at the convention center. The day before Im supposed to pick up my truck, Henry from the Glendale, CA Budget Truck rental company tells me that, they have no truck so I wont be getting my reserved rental.
Who does that!??? This company does. Also, the level of care about this whole fiasco was so insulting. He did not care one bit and his response was, no reservation is ever guaranteed.
So basically, you make a reservation with Budget and then hopefully youl get a truck to move with. Absolutely disgusting. If I could give them negative 5 stars, I would.
So scrambling the night before calling multiple truck rental companies, extremely stressed, Uhaul pulled some magic and was able to get me a truck on short notice. Thanks Uhaul!
And screw Budget. FOREVER.
Preferred solution: Apology
User's recommendation: Uhaul
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hawthorne, CaliforniaDispute a charge that we were never billed for or contacted about from Budget Truck rentals.
Preferred solution: A proof in writing that shows that we do not owe Budget Truck rentals $800 and some add dollars so that this can be cleared up with the collection agency because my wife and I Stephanie Hall and myself Donnell Lee have call everyone possible at Budget.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Phoenix, ArizonaResolved: *** DO NOT USE *** THEY RENT BROKEN, UNSAFE TRUCKS.
Company resolved the issue.
- Vehicle was large
- No customer support
- Unsafe
Preferred solution: Full refund
User's recommendation: *** DO NOT USE *** THEY RENT BROKEN, UNSAFE TRUCKS. Rented a cargo van in Phoenix AZ, in Flagstaff AZ had to have two front tires changed ( Unsafe ), then on Oklahoma City called roadside asst and found out the ball joint was bad and the van was extremely unsafe. There were zero vans in OK city to swap out. We needed to get a Penske truck to complete the move. Roadside service was not helpful either was Customer service despite dozens of call for help from us to them.
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Verified Reviewer | Killeen, TexasThey ripped me off
After returning. the truck before the due date, Iharge from BUDGET Truck Rental in KILLEEN, TEXAS.
I went back to the rental location which had cameras on the building. I placed the keys in the box and checked to make sure the doors were locked, and the key was secured in the box. However, the manager claimed she did not receive the truck when I called to confirm the return. A person who was not a budget employee but had access to everything claimed that he didn't see the truck.
I informed him that I parked next to another Budget truck, so the keys could not have just disappeared from the box. Despite all this, I was charged $4000 for a truck that I did not have. I turned in the truck and I had a witness with me.
I disputed the charge, but unfortunately lost. However, I still plan on disputing this charge because there were cameras at the location and I believe they could help figure out what happened to the keys.
- Discount
- Ripped me
Preferred solution: Full refund
User's recommendation: RUN
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Verified Reviewer | Glendale, ArizonaDiscrimination
I have not heard from them
- Discriminating to lgbtqia and disabled
- Rude treatment on phone
- Rude customer service
Preferred solution: Full refund
User's recommendation: Do not rent from them. Save yourself the hassle and alot of money. Go elsewhere.
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Verified Reviewer | Leesburg, GeorgiaOffice closed
- Price
- Availability of rental
Preferred solution: Drastic price reduction on my next rental or possibly a monthly lease at a reduced rate.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Austin, TexasNo Truck at Reserved Location
- Good aarp discount
- Good price
- Unreliable
Preferred solution: Apology
User's recommendation: Not recommended
Reservation issues
Stole my deposit
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Verified Reviewer | Muncy Creek, PennsylvaniaRent truck
Preferred solution: Correct the phone number issue in Jacksonville fl
User's recommendation: Call a company that has phone that works
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Verified Reviewer | Bloomington, MinnesotaDoes Not Honor Reservations!! Worst Disgusting Customer Service Ever!!
This company is complete trash!!! I get a call from Budget not even a day and a half before we're supposed to move from Minnesota to Wisconsin to tell me that the truck I reserved 2 weeks prior isn't available!!
What?!? I asked the guy who called me to help me find another truck and he told me to call customer service. Really?! I called customer service and they said all they could do is make a request to the Inventory Manager.
Seriously?! The inventory manager named Sergio was beyond unprofessional and insulting and when I asked for his employee number he canceled my reservation without my authorization and pretty much told me to go figure it out. Called numerous times before being connected to a supervisor who justified the actions of the inventory manager!!! Not one person I spoke to even tried to help me with the issue.
I was forced to stop working for the day just so I could find another truck rental that cost me a lot more because of last-minute reservations. Disgusting people that work for Budget.
Disgusting customer service!!! Disgusting company!!!
Preferred solution: Compensation for work time lost and the difference for the other truck rental I was forced to go with because it was a last-minute reservation.
User's recommendation: Go Elsewhere For Services Needed!!
Refund
- Truck quality
- Customer service
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Avondale, ArizonaReference #000054689****
Hello,
This is LAC Transportation llc. My reference number is
000054689****.
I am emailing you after talking to Melissa with an employee number of 37949. This is in regards the compensation Im asking for, for the bill from the Johnsons Heavy Towing, INC of $1,924.00 on August 27th, 2022 Saturday. I was broken down because of the DEF of the truck, in the middle of the road for almost 24 hours without eating or drinking anything, because I called budget towing company since 8 AM Saturday morning until almost 8pm and NEVER got the towing truck to my location. I have proof of 39 calls back-and-forth between myself and Budgets towing since 8am on Saturday the 27.
All lies were said to me the whole time. All these they told me We are 1 hr away We will be there in 40 mints, etcetera they kept saying the same thing the whole time until 7:30pm that I decided to call the police because I was in dangerous and inhumane conditions in the middle of the road without any food or water nearby, since 8am. The police then, thankfully, called Johnsons Heavy towing to pick us up and we were finally able to get home at almost 9pm on Saturday the 27th. I also had to cancel my next load with Amazon because we were still abandoned in the middle of the road (I have also proof of that).
Let me explain what happens when a load is canceled with Amazon relay; i loose money, time, My efficiency and acceptance score decreases along with my job opportunities. The next day, Sunday 28th, we went to Black Canyon Rentals with the manager Roy, and Roy himself called Budgets towing services to know what happened with the tow that was supposed to pick me up, and they said We havent picked him up. Roy cancelled the service because luckily and thanks to the police we were already home and there. If it wasnt because the police called us a towing company, I would still have been out there in the middle of the road on Sunday morning, probably almost dying of hunger and thirst.
Also, in one of the conversations I had with road side assistance costumer service was that Budget recommended to rent a hotel room, when they clearly know we are NOT allowed to leave the truck abandoned in the middle of the road. And thats another reason why we couldnt leave anywhere and kept waiting for the towing company to come our way. But all Budget did was lie to us over and over and over. Really Budget Company should be grateful we did not abandoned the truck.
We returned the truck, Im not renting with budget anymore, and the reason why is because of all the lies and terrible service not even offered or done the job by Budget and its towing company. Once again, Im looking to get compensated for the amount we had to spend with the towing company the police called for us, for the amount of $1,924.00.
If this is not done, I will have to proceed with the law. I have attached proof of receipt from Johnsons Heavy Tow
Sincerely,
Leandro Alvarez Campana
Preferred solution: Full refund
Stuck in georgia
Preferred solution: All of the above
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Portland, OregonRefund for fees
We rented a 16' truck and the check engine light came on within the 1st hour we left the place where we got the truck however we called Road assistance they didn't come out until 2 days later to check the truck and it And we got charged for those days on top of whatever else and we were told they were gonna come get the truck and then we were told that we had to take the truck back but that was all I've said and done for days or had to add went by and charging us almost nearly a $1000 $775 When he talked to us everyday and he knew about the truck that we rented that it had was having problems but he still charged his full price and didn't give us back any discounts for anything or anything like that it was a lemon truck pretty much faulty equipment
Preferred solution: Price reduction
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